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issue with Samsung Note 20 5g

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issue with Samsung Note 20 5g

All,

 

I purchased an Iphone 11 for my phone number and when my daughters contract was up, she wanted the Note 20 5g. So I wasnt to fond of the Iphone 11 and we both decided when the Note 20 came in, we would change phones. I went into the local store and was told all we needed to do was SWAP sim cards, in which we did. Well a couple of days later, I noticed I did not have internet connection away from home and come to find out my daughter didn't either. I've called Xfinty Customer Service to only be placed on ETERNAL HOLD for 45 minutes to an hour on (4) different occassions. I have gone into the local store and sat while the young lady attempted to assist me w/Tech Support on the line...to no avail for HOURS. Our data is not working we are not at home because I have Xfintys internet service and we cant seem to get Xfinity to resolve the issue. It's going on two weeks and our phones are useless but I'm paying. Has anyone else experienced this issue and what should we do? I have been told this issue will be escalated but there has been no resolution in sight. Are there any techies out there who can help a non-techie person like me and Xfinity included...since they can't seem to rectify the issue? Any suggestions or input would be helpful.

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Re: issue with Samsung Note 20 5g

I have the same problem with my Note 20 Ultra 5G.

Xfinity is having trouble with BYOD and their 5G network. Go to the link below and check ur phones IMEI # and if its compatible my bet it will say the phone is not compatible. Move the sim to a none 5G phone and it should work, otherwise, you will have to wait like me for Xfinity to <Edited> fix this issue. My solution was to move to T-Mobile because of this and hopfully Xfinity will fix and i will be back because T-Mobile's network<Edited> buuuut they have great customer service...lol <Edited>

 

https://www.xfinity.com/mobile/byod/compatibility/device