If you meet the following requirements you need to call customer service at 888-936-4968.
Before we can unlock your phone, the following criteria must be met:
Regardless of account standing, all customers who are approved for active duty military suspension are eligible to have their phones unlocked."
Hello I paid off my iPhone and I need to get it unlocked
Thanks for letting us know about your unlock issues! I got your private message so I'll follow up there.