Community Forum

iPhone unlock

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Frequent Visitor

iPhone unlock

Hello I paid off my iPhone and I need to get it unlocked
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Contributor

Re: iPhone unlock

If you meet the following requirements you need to call customer service at  888-936-4968.

 

"Eligibility

Before we can unlock your phone, the following criteria must be met:

  • The phone must be on the Xfinity Mobile network.
  • The phone cannot be reported lost, stolen or involved with fraudulent activity.
  • The phone must be fully paid off.
  • The phone cannot be active on another customer's account.
  • You must complete and pay for at least one full billing cycle of Xfinity Mobile service following the purchase of the phone.
  • Your account must be in good standing.

Regardless of account standing, all customers who are approved for active duty military suspension are eligible to have their phones unlocked."

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Gold Problem Solver

Re: iPhone unlock

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Official Employee

Re: iPhone unlock


@jckool44 wrote:
Hello I paid off my iPhone and I need to get it unlocked

Thanks for letting us know about your unlock issues! I got your private message so I'll follow up there.

 

Ken


I am an Official Comcast Employee.
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