iPhone unlock

If you meet the following requirements you need to call customer service at  888-936-4968.

"Eligibility

Before we can unlock your phone, the following criteria must be met:

• The phone must be on the Xfinity Mobile network.
• The phone cannot be reported lost, stolen or involved with fraudulent activity.
• The phone must be fully paid off.
• The phone cannot be active on another customer's account.
• You must complete and pay for at least one full billing cycle of Xfinity Mobile service following the purchase of the phone.
• Your account must be in good standing.

Regardless of account standing, all customers who are approved for active duty military suspension are eligible to have their phones unlocked."

For reference: https://www.xfinity.com/support/articles/unlock-mobile-device.

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@jckool44 wrote:
Hello I paid off my iPhone and I need to get it unlocked

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Thanks for letting us know about your unlock issues! I got your private message so I'll follow up there.

Ken