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iPhone unlock


iPhone unlock

Hello I paid off my iPhone and I need to get it unlocked

Re: iPhone unlock

If you meet the following requirements you need to call customer service at  888-936-4968.



Before we can unlock your phone, the following criteria must be met:

  • The phone must be on the Xfinity Mobile network.
  • The phone cannot be reported lost, stolen or involved with fraudulent activity.
  • The phone must be fully paid off.
  • The phone cannot be active on another customer's account.
  • You must complete and pay for at least one full billing cycle of Xfinity Mobile service following the purchase of the phone.
  • Your account must be in good standing.

Regardless of account standing, all customers who are approved for active duty military suspension are eligible to have their phones unlocked."

Gold Problem Solver

Re: iPhone unlock

Official Employee

Re: iPhone unlock

@jckool44 wrote:
Hello I paid off my iPhone and I need to get it unlocked

Thanks for letting us know about your unlock issues! I got your private message so I'll follow up there.



I am an Official Comcast Employee.
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