Xfinity promptly honored my unlock iPhone request and provided an email with instructions to complete the process. The phone was bought for full price in late Septmber. I turned off Find my... and erased phone and than did a restore.
I have an iMAC so I now use finder. In the past a message would state "Congradulations your phone is unlocked" . No such confirmation. Is there a way to confirm unlock if you don't have a alternate carrier SIM?
Thanks again for reaching out to us with your concern. When you get the opportunity send me a private message that includes the first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file. Once I authenticate your account, I’ll investigate the matter further for you.
The unlock process entails us initiating the unlock request in our system. After we submit the request, a signal goes out to the device in question and creates a Pending Unlock status. Furthermore, an email is sent out requesting that the customer visit the Apple support page for additional instructions on how to finalize the unlock request.
The iPhone will continue to show Pending Unlock, and the Device Unlock button will continue to display Unlock Requested, until the process is completed on the customer’s end. Once that process is complete, the device will reflect as unlocked in our system. I will wait for your response.
+1 frustrated customer
Does Xfinity really gets much roaming money by doing that? Then it would be fraud.