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Hello Uberchicpolish!
Thank you for reaching out to us through the Xfinity Forum. I am more than happy to assist. I hope you’ll pardon he delayed response. Know that we are here to help.
When you get the opportunity, click on my name ComcastChrisL. You will be re-directed to my profile page and from there you will see a blue ‘send message’ button.
In your reply, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.
Once I authenticate the account, I will investigate this further. Thank you for your continued time, and patience!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
