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iPhone XS won’t send MMS to android phones

Regular Visitor

iPhone XS won’t send MMS to android phones

I have tried using cellular to send MMS messages and it also won’t send. I have tried all the troubleshooting tips online like signing In and out of iMessage. I have tried it all. I have had the phone since June and have never been able to send MMS messages to android phones. Anyone else have this problem?
Official Employee

Re: iPhone XS won’t send MMS to android phones

Hello Uberchicpolish!


Thank you for reaching out to us through the Xfinity Forum.  I am more than happy to assist.  I hope you’ll pardon he delayed response.  Know that we are here to help.


When you get the opportunity, click on my name ComcastChrisL.  You will be re-directed to my profile page and from there you will see a blue ‘send message’ button. 


In your reply, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.


Once I authenticate the account, I will investigate this further.  Thank you for your continued time, and patience!      

I am an Official Comcast Employee.
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