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iPhone Unlock Issue

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Regular Visitor

iPhone Unlock Issue

Hello. I'm having issue unlocking my iPhone X that was bought second hand. I meet all unlock criteria. Xfinity Mobile denied unlock request. I saw on reddit a person had a similar issue and in the end Xfinity Mobile unlocked his iPhone. I'm hoping that by posting here Xfinity Mobile Mods could assist me.  Thanks in advance.

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Official Employee

Re: iPhone Unlock Issue

Hello eurojam,

 

I appreciate you reaching out on the forum regarding your attempts to unlock your iPhone X.  I’m sorry you’ve run into these issues and I’d be happy to research this further for you.

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

 

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.   Also, if you could provide the IMEI of the device in question that would be greatly appreciated.

 

Thank you for your time and patience,

 

Jared


I am an Official Comcast Employee.
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Regular Visitor

Re: iPhone Unlock Issue

Spent hours with Apple, on phone, to get my iphone to take photos and make calls, as it did after I left the Exfinity store in Mays Landing a week or two ago. One eve I got an update from Apple, now they want a sign in name, which I know, and a password, which I cannot find. None I ever use work. Cannot join my WIFI while I know its name and the phone invites that. No passwords work. Not even the one that shows up on my TV if I say 'WIFI password'. Probably will have to drive to distant Apple store, and they may be able to help. Just sick and tired of it all.