Community Forum

iPhone 6 no longer supported

Highlighted
Regular Visitor

iPhone 6 no longer supported

Complaint, not a question. For a solid month after my iPhone 6 stopped connecting to the Xfinity Mobile cellular network, functioning only via WiFi, and after several unsuccessful and lengthy calls to Xfinity, including installation of a new SIM card mailed to me by Xfinity, an Xfinity rep today delivered to me the news that Xfinity no longer supports the iPhone 6. Great!  Comcast knew my device is an iPhone 6, decided to no longer support it, terminated the support I've been paying for but didn't bother to notify me. The concept of due process goes back to to the Magna Carta, issued in 1215, and is incorporated into the US Constitution, yet Comcast feels free to ignore it. And it fails to train its pathetic, probably mistreated frontline employees well enough so that they can even explain the reason why my service stopped. The complete, overbearing domination of the consumer by corporate giants like Comcast continues - and grows worse - under our current government leaders.

Highlighted
Contributor

Re: iPhone 6 no longer supported

It’s not anything about legal matters or such, it’s simply that the phone doesn’t support as many cellular bands as the current phones do, and the bands that the iPhone 6 has are now starting to be fazed out by carriers.
Highlighted
Most Valued Poster

Re: iPhone 6 no longer supported


@wthomsjr wrote:

Complaint, not a question. For a solid month after my iPhone 6 stopped connecting to the Xfinity Mobile cellular network, functioning only via WiFi, and after several unsuccessful and lengthy calls to Xfinity, including installation of a new SIM card mailed to me by Xfinity, an Xfinity rep today delivered to me the news that Xfinity no longer supports the iPhone 6. Great!  Comcast knew my device is an iPhone 6, decided to no longer support it, terminated the support I've been paying for but didn't bother to notify me. The concept of due process goes back to to the Magna Carta, issued in 1215, and is incorporated into the US Constitution, yet Comcast feels free to ignore it. And it fails to train its pathetic, probably mistreated frontline employees well enough so that they can even explain the reason why my service stopped. The complete, overbearing domination of the consumer by corporate giants like Comcast continues - and grows worse - under our current government leaders.


Interesting.  A google search brings up nothing on this.  Seems no advance warning was issued by comcast or at least I cannot find one.  

 

It's not that I do not believe you, it is just one would think Comcast would have issued warnings about this to everyone with a 6 so they could make plans to upgrade.  Communication, it seems, is not one of Comcast's strong suits.