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iPhone 12 Visual Voicemail Not Working Properly

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iPhone 12 Visual Voicemail Not Working Properly

I recently transferred to Xfinity Mobile as a new customer. I was an Android user on the previous carrier but now switched to iPhone. However, I found the visual voicemail doesn't work properly. The only option on the tab is "Call Voicemail".

 

I saw couple person have similar issue on the forum (see link below) and got the problem fixed. I have talked with some agents but no luck to fix the issue. 

 

Hope anyone here can help to fix this issue.

 

https://forums.xfinity.com/t5/Xfinity-Mobile/New-iPhone-SE-Visual-Voicemail-Not-Available/td-p/33306...