Community Forum

iPhone 12 Received Yet?

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Regular Visitor

iPhone 12 Received Yet?

Has anyone who preordered the iPhone 12 or 12 pro on launch day (Oct. 16th), actually received there order yet that were allegedly shipped last week. I believe mine is lost and Xfinity is provinding no answers. Money down the drain. Ugh!
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Regular Visitor

Re: iPhone 12 Received Yet?

So apparently either FedEx has list or stolen my order.
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Frequent Visitor

Re: iPhone 12 Received Yet?

I ordered mine on the 19th and received it (as promised) on the 23rd.

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Regular Visitor

Re: iPhone 12 Received Yet?

Glad you got yours never received mine and I'm taking action to get my money back. This company is fraudulent. 

 

Good luck to you. 

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New Poster

Re: iPhone 12 Received Yet?

Cancel it. I already started my BBB complaint on my order. I ordered mine on October 19th. I have been on the phone with customer service two hours getting my preorder canceled. My “estimated” delivery for my blue iPhone 12 pro 128G was December 16th. Almost 60 days after the preorder was put in.

Escalate your request to the supervisor when you call ASAP. The first tier support can’t help you at all. The supervisor had to put in a request and call me back with the cancellation information. I’m currently waiting on that callback with the cancellation details even after my two hours was spent on the line with customer service.

This is embarrassing for Xfinity mobile to say the least.