Community Forum
@shaoyi wrote:
I recently bought a new iPhone 11 through Xfinity Mobile and activated a new line with number transferred, which is required for get the $250 prepaid card promotion. But now I want to swap the sim card in new iphone with another existing phone under my Xfinity Mobile account, will doing that cause me to loose the prepaid card? As far as I understand, the promotion doesn't specifically say the new line is bound to the new iphone, so technically, as long as I'm keeping the new line active and in good standing, I should be fine? @CCKenF @ComcastChrisL
Hey there, thanks for posting on the forums with your promo question! Our promotions team, when reviewing your eligibility, will look to make sure that the phone number and the IMEI tied to the promotion are both satisfied. If you swap your sim card, the IMEI registered to the sim card/phone number may not match. I recommend keeping your sim card in the phone it was activated in to ensure you are provisioned for the proper mobile features on your account and to ensure you are 100% eligible for the promotional gift card.
Ken
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
