expired xfinity mobile prepaid card - never activated

[toomanyissues]

Upon switching to xfinity mobile, we were eligible for a $250 prepaid visa card.  For whatever reason, many months went by and we hadn't received it, so had to call and request it.  It finally arrived- however, it got lost in the shuffle and it was never activated.  It is now expired.  This is insult added to injury, as the reason we made an effort to find it was that the phone (purchased new through xfinity) that was just over a year old, "fried" and died while charging.  It would have been nice to have the visa card to offset the painful expense of buying a new phone much sooner than we should have needed to.  Is there any way to get a new card reissued?  Help!!

[ComcastChrisL]

Hello,

Thank you for taking time out of your schedule to contact us.  I’ll be my pleasure to look further into this for you.

When you get the opportunity, send me a private message.  You can contact me privately through the forum by clicking on my name ComcastChrisL.  That will re-direct you to my profile page and from there, you will see a blue ‘send message’ button.

In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  After I authenticate the account, I will do the needed research.

In addition, please include the promotion that you had qualified for.  Any details that you may remember on this front will be helpful in locating the correct promotion.  Thanks again!  Looking forward to your response.