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sanfer
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Regular Visitor

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4 Messages

Thursday, October 22nd, 2020 3:00 PM

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calls to NY I never made

Does anyone have issues with phone calls to a NY number([Edited: "Personal Information"]) by themselves?

This number shows up on my bill, lots of "sent" calls, but it does not show up on my phone's recent made calls or registry . I can't block it because they are outgoing calls. Comcast does not know why it happens and can't help me. In the meantime, in 1 month there are 35 minutes of calls(1 or 2 min at a time) done thru or by my phone and no one can tell me why. 

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4 years ago

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user_9c1c1f

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1 Message

4 years ago

I just noticed the same thing on my bill. 

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XfinityGabriel

Official Employee

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2.4K Messages

Hi all! Thanks for reaching out to XFINITY over our forums page. I am sorry to learn about this issue with phone calls to an unrecognized number. This is definitely a cause for concern. We can certainly help. In order to research this further, please send us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Xfinity Employee.
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4 years ago

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user_b51cfd

Visitor

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1 Message

4 years ago

I have been having the same thing on my bills for the last several months.  

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XfinityTy

Official Employee

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376 Messages

Hello! Thank you for taking the time to reach out to the Digital Care team. I'd like to assist you with any billing issues that you may have. Can you please send a private message with your full name, and address, and I'll be happy to take a look? -Ty

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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