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call and message log

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New Poster

call and message log

When viewing my call and message log the last day of each cycle is ommitted.  I can view all call and messages with the exception of the last day of each cycle. Why does this happen

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Official Employee

Re: call and message log

Hello mv96,


Thanks for posting to the forum and my apologies for the delayed response. Whether your seeing the issue from the Xfinity Mobile app or through the website, try clearing cache and cookies on the browser and the storage data on the app.


Also, make sure you’ve updated the app to the latest version. Let me know if anything changes.


Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

View Call Log link is broken

I have been trying with no success to get someone to fix the "View Call Log" link. I have made calls and chatted online but it appears none of them have a way to kick the problem up to the IT department?  I understand there is a call history option under the voice tab that goes back 90 days, but I want the printable month by month bill in View Call Log - that I have been using for years.

It normally opens as https://neptunegateway.cable.comcast.com  but now it opens to a blank page and percolates until it times-out.

Also FYI I have signed in and out, tried different browsers and different devices and the app - all to no avail - Can you help?