I’m sorry to hear about issues you’re having with the replacement device but I appreciate you taking the time to reach out in the Forum for help. I can work with you to make sure you’re not charged for that device.
Please reach out to me via private message. Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could include the IMEI of the phone returned I would appreciate that as well.
Thank you for your patience,