Hello @Marcyc1 ,
Thanks for your time and my apologies for the situation that you mention of. In case this goes unresolved, when you get a chance, reach out to me via private message. You can contact me by clicking my name ComcastChrisL, and from my profile page, click on the blue ‘send a message’ button.
In your private reply please include the first and last name, complete address, mobile number, and the last 4 digits of the card on file. Once I authenticate and access the account, I’ll do the needed research and reach back out to you.