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Xfinity mobile unable to make calls

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Xfinity mobile unable to make calls

I have xfinity mobile. As of yesterday suddenly I was no longer able to make calls. By where my bars are it says 3g. When I make a call it gives me some Verizon wireless automated message. When I call my cell phone it goes straight to voicemail. I have reset my network settings. I have reset my network settings taken out my sim card and then put it back in then rest network settings again. I also factory reset my iphone. Nothing has forced my celluar network to resume working.  This is a brand new iphone never used. I have never been with Verizon wireless. My account isn't suspended. I cannot seem to get anyone to help solve my issue. So per Xfinity mobile I called verizon, Verizon said because I am not a customer they cannot do anything for me and that I have to call my cellphone provider. What the heck is going on?!?!

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Re: Xfinity mobile unable to make calls

I'm not with VERIZON either. However, immediately upon Xfinity rep [supposedly] switching over my old number [T-Mobile] to my new Xfinity mobile phone, I cannot make / receive calls or messages. When attempting to call out I get "Welcome to Verizon, in order to make this call, you can provide your credit card number] They've ruined my weekend plans. I've been calling for two weeks and have been on hold over [a cummulative] 11 hours. This morning I call, and was finally given the option to receive a call back when its my "turn in line". Well they called back after an hour, an automated voice told me to wait for the next avail rep after pressing 1 (to let them know I'm ready to talk), and was on hold an HOUR! I thought it was my turn [?]. Really? Once the rep got on the phone, she told me if our call dropped then my phone number was transfered successfully, and to simply power off my phone, and back on again after a few minutes. Welp, I did what she said.... Now I guess we're stuck in VERIZON OBLIVION