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Xfinity mobile gift card expired

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New Poster

Xfinity mobile gift card expired

My xfinity gift card expired. I never used it or even activated the card. I called visa and explained to them the situation and they called me back saying I can not be re issued a new gift card. Can someone please let me know what else I can do to resolve this. Thank you
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Regular Visitor

Re: Xfinity mobile gift card expired

Hello,

 

I had the same issue. When i chatted with one of Xfinity Moblie customer care,  they provided the details of Xfinity Reward Center customer care. When i called them, they asked my details and said they will re-issue a new card with same value in 2 to 4 weeks. In my case, i activated the card but never used it. Not sure will that work with un-activated cards or not.

 

You can give a call at 1-800-526-3268 Monday through Friday from 8:30 AM to 5:00 PM ET and check with them.

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New Poster

Re: Xfinity mobile gift card expired

Thank you for your help, I’ll give this a try!
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New Poster

Re: Xfinity mobile gift card expired


@busybee009 wrote:

Hello,

 

I had the same issue. When i chatted with one of Xfinity Moblie customer care,  they provided the details of Xfinity Reward Center customer care. When i called them, they asked my details and said they will re-issue a new card with same value in 2 to 4 weeks. In my case, i activated the card but never used it. Not sure will that work with un-activated cards or not.

 

You can give a call at 1-800-526-3268 Monday through Friday from 8:30 AM to 5:00 PM ET and check with them.


I forgot about the promotional card and it expired.   I tried about everything.  Attempting to call the card company was useless.  Called the number you gave and they renewed the card for 6 months without a problem.  Thanks for the info. 

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New Poster

Re: Xfinity mobile gift card expired

hi,

I also received the xfinity gift card and it expired I never used it , please help how to get it reissued .

Thanks

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Official Employee

Re: Xfinity mobile gift card expired

@simagaur 

I can help look into the expired gift card.

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  

 

Thank you,

Jared


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Xfinity mobile gift card expired

Hi Jared,

 

I have the same issue as the member above.  I tried following your instructions to reach out to you directly but there is no blue button on your profile page.  Is there another method?

 

Thanks,

 

Bryan

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Official Employee

Re: Xfinity mobile gift card expired

@bj1bmx 

Now that you have posted in the forums you should be able to see the blue send message link when you click on my name.  Let me know if this helps,

 

Jared


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Xfinity mobile gift card expired

Replying to this thread to get the same private message option.

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Expert

Re: Xfinity mobile gift card expired

@fiveomar 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Xfinity mobile gift card expired

Hi there Jared, I am having the same issues as the users above. Hopefully you will be able to assist me!
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New Poster

Re: Xfinity mobile gift card expired

Jared I have the same issue, are you able to help me?
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New Poster

Re: Xfinity mobile gift card expired

hello! i have the same issue. can i get it reactivated?

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New Poster

Re: Xfinity mobile gift card expired

test

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New Poster

Re: Xfinity mobile gift card expired

By federal law, gift cards cannot expire for five years. Many states have more strict laws than that.

https://www.ncsl.org/research/financial-services-and-commerce/gift-cards-and-certificates-statutes-a...