Xfinity mobile gift card expired

[340charger]

My xfinity gift card expired. I never used it or even activated the card. I called visa and explained to them the situation and they called me back saying I can not be re issued a new gift card. Can someone please let me know what else I can do to resolve this. Thank you

[busybee009 · Accepted solution]

Hello,

I had the same issue. When i chatted with one of Xfinity Moblie customer care,  they provided the details of Xfinity Reward Center customer care. When i called them, they asked my details and said they will re-issue a new card with same value in 2 to 4 weeks. In my case, i activated the card but never used it. Not sure will that work with un-activated cards or not.

You can give a call at 1-800-526-3268 Monday through Friday from 8:30 AM to 5:00 PM ET and check with them.

[340charger]

Thank you for your help, I’ll give this a try!

[beancount1]

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@busybee009 wrote:

Hello,

I had the same issue. When i chatted with one of Xfinity Moblie customer care,  they provided the details of Xfinity Reward Center customer care. When i called them, they asked my details and said they will re-issue a new card with same value in 2 to 4 weeks. In my case, i activated the card but never used it. Not sure will that work with un-activated cards or not.

You can give a call at 1-800-526-3268 Monday through Friday from 8:30 AM to 5:00 PM ET and check with them.

---

I forgot about the promotional card and it expired.   I tried about everything.  Attempting to call the card company was useless.  Called the number you gave and they renewed the card for 6 months without a problem.  Thanks for the info. 

[simagaur]

hi,

I also received the xfinity gift card and it expired I never used it , please help how to get it reissued .

Thanks

[ComcastJaredB]

@simagaur 

I can help look into the expired gift card.

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  

Thank you,

Jared

[bj1bmx]

Hi Jared,

I have the same issue as the member above.  I tried following your instructions to reach out to you directly but there is no blue button on your profile page.  Is there another method?

Thanks,

Bryan

[ComcastJaredB]

@bj1bmx 

Now that you have posted in the forums you should be able to see the blue send message link when you click on my name.  Let me know if this helps,

Jared

[fiveomar]

Replying to this thread to get the same private message option.

[Again]

@fiveomar 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  

Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.

Thanks

[errubio]

Hi there Jared, I am having the same issues as the users above. Hopefully you will be able to assist me!

[DSull21]

Jared I have the same issue, are you able to help me?

[jj1230]

hello! i have the same issue. can i get it reactivated?

[CSC101]

test

[wiz222]

By federal law, gift cards cannot expire for five years. Many states have more strict laws than that.

https://www.ncsl.org/research/financial-services-and-commerce/gift-cards-and-certificates-statutes-a...

[ntqt2010]

I have the same problem. Could you please help me too?

[SarahNarra]

I jared, i have the same issue, i have an xfinity card that i never could activate and is now expired, can you help?