Hi Petercockram, thank you for reaching out to us on the Forum. I can understand the concern with starting service and not being eligible. Eligibility is based on your external credit, since you are a new Comcast customer there is not enough tenner for your internal credit. You can check your eligibility again after 90 days. I apologize as I do not have an alternative for you currently. Please let me know if you have any further questions.