Community Forum

Xfinity mobile app

Highlighted
New Poster

Xfinity mobile app

Last several months I'm not able to view my bill on the app or the browser. Yes I uninstalled and reinstalled, still nothing. Not even past paid bills. Anyone else have this problem? And support couldn't help!
Highlighted
Official Employee

Re: Xfinity mobile app

@Jramiskey 

 

I'm very sorry to hear you haven't been able to use the app.  I'd love the opportunity to look into this for you.

 

Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  

 

Thank you,

Jared


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!