Now on our second tech support person..they cut us off 3 times now..been a couple of hours..
we bought 2 new iPhone SE at Apple and the Apple guy put in our old existing SIM cards ( from our iPhone 6's) into our new SE phones.
Then said go home n call Xfinity to activate the sim and register the details of the 2 new SE phones.
we got 2 new SIM cards from xfinity in the mail..
Today...first agent told me to put the sim in my phone #1..... I did, then got cut off..!!!!!!!!!
Now phone #1 won't work at all.... we were just cut off a second time with Crystal... who said her " higher tiers" help cut her off😜
My hubby hasn't even had a chance to put his new SIM card in ..
naybody out there can help or know a supervisor at xfinity that can help...
they also suggested calling from a third phone..which we do NOT have..!!!!!!
we r in Venice....