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Xfinity connect app.

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Regular Visitor

Xfinity connect app.

Can’t make calls from my iPhone using the xfinity app, landline. I could always make calls from my smartphone. How do I fix that?
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Regular Contributor

Re: Xfinity connect app.

I don't believe you can. The phone portion of the connect app is for Comcast's landline version.

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Regular Visitor

Re: Xfinity connect app.

wpaolo Thanks for your quick reply.

 

Then why was I able to make calls from my Samsung Galaxy cell phone using the Xfinity app? It doesn't make any sense that I could do it on one phone and not the other.  When a call comes in on my landline, it shows up on my iPhone and I can answer it.  So I should be able to make outgoing calls as well.  When I set up the iPhone, it transferred all the apps from the Galaxy to the iPhone so I assumed it had the same capabilities.  Do you have an explanation for that? 

 

Les

 

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Regular Contributor

Re: Xfinity connect app.

I dropped my Comcast Landline a few years back.  The Voice to go for the app is setup on the Comcast side. Your experience suggests something different but I don't believe the phone side is for mobile lines. Let us know if I am wrong.

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Regular Visitor

Re: Xfinity connect app.

OK - when I try to make a call it says "ERROR" and to call them.  I think I'll do that.  As I said, when I was away from home, I was able to receive and make calls on my cell phone via the Xfinity 2go app.  The phone doesn't actually ring - it's more like a clicking sound.   I wonder if it's an iPhone thing and not an Xfinity app problem.  I'll call the 800 number and see what they have to say.  Thanks anyway.

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Regular Contributor

Re: Xfinity connect app.

I am referring to the Xfinity Connect app. I believe the Xfinity 2go app was retired a few years back