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Xfinity claims unlock is done but still cannot switch SIM cards

Hulaman
New Poster

Xfinity claims unlock is done but still cannot switch SIM cards

Xfinity mobile claims that both of my iPhone 11 are unlocked. Yet after putting in a Tmobike SIM card, I get a SIM card not supported error. Xfinity claims that its Apple’s issue. Apple activation server says phone is locked to XM. Anyone having same issue where XM is being mischevious? I have been with their CS for past week almost every day and although they are nice, either everyone is incompetent or their systems don’t work. Anyone having similar issues?