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Xfinity Wifi Settings app turns off wifi problem is back

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Frequent Visitor

Xfinity Wifi Settings app turns off wifi problem is back

The Xfinity Wifi Settings app had a problem last October. On 1/24/20 the version 4.1.28.2 was released with the same bug.

The problem causes the app to sporadically turn off wifi, even at home. This causes the mobile data usage to increase. (Mine jumped from .43 gig to 2.36 gig in 2 days!)

The Xfinity Mobile technicians are unaware of the problem. They can't fix it, although they'll try. They can credit you for the mobile data increase. My opinion is that Xfinity should be responsible for all mobile data usage from 1/24 until it's fixed.

The permanent fix is for Xfinity to release an update. There's a list of temporary fixes in a related post, which can be found by googling Xfinity Wifi Settings turns off wifi randomly.

Samsung phones impacted (that I know about): A50, S9, S10, S8+

ETA: Adding to the list of impacted phones.
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Regular Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

I have the same problem (just started last week) on S8+ . Chatted with xfinity tech who had me check a couple of settings in Settings/Connections/Wifi/Advanced. Specifically, check that "switch to mobile data" is off (originally she told me to turn off smart network switch but that setting is not on my S8+) and enable ''turn on wifi automatically.''

 

She asked me to monitor for a day and see if issue persists (it does) and if it does contact Samsung since it was their update that caused the problem. Interestingly, my wife and I have exactly the same phone, the same (latest installed Jan 30) Samsung update, and the same version (4.1.28.2) of the "Xfinity WiFi Settings" app and her phone is NOT having this issue.

 

When it occurred again yesterday, I went to "Xfinity Wifi Settings" app and turned off "Allow app to control Wi-Fi." This morning, I saw that the app had re-enabled that setting (what?!!!) and it turned off my WiFi a few minutes after I started using the phone this morning. Now I'm going to try a force stop but I don't have much hope for that working. 

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Frequent Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

It's not Samsung's problem. It's a bug in the Xfinity Wifi Settings app, which is Xfinity's problem.

I'm not surprised that your wife hasn't experienced the problem, yet. It seems to be sporadic. Yesterday after trying a network reset, it kept happening. Today it hasn't happened yet. Have her keep checking, just to be safe.

I've tried disabling the Xfinity wifi Settings app, denying it's pop-up, force stop, changing the Samsung internet settings and doing a network reset. After trying all that and reading the October thread, I came to the conclusion that it's Xfinity's problem and they need to fix it.
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Regular Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

Agreed. I guess it would be like Adobe telling their users to call Microsoft when a Windows update causes problems with Photoshop, when it would be Adobe's responsibility to check/verify that all their drivers etc. would still work after the update.

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New Poster

Re: Xfinity Wifi Settings app turns off wifi problem is back

It is happening on my S8 as well.
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Official Employee

Re: Xfinity Wifi Settings app turns off wifi problem is back

Hello everyone,


Thanks a bunch for everyone’s time and patience and pardon my delay in disseminating this important information.


The update to the Xfinity WiFi Settings app began rolling out to customers the week of Monday 2/17/2020.


If you have already received the update, let us know if it has fixed the issue or if it remains persistent. Any additional updates to this will be greatly appreciated.


If you need additional help, you can reach out to me via private message. By clicking on my name ComcastChrisL, you’ll be directed to my profile page in where you’ll see a blue ‘send a message’ button. In your private message, and for account authentication, please include the following information;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


Thanks again for everyone’s cooperation and continued support.


Sincerely,
Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

It's the 25th and I have not seen any update to the Xfinity Wifi Settings app on Google Play. So please explain what you mean by "The update to the Xfinity WiFi Settings app began rolling out to customers the week of Monday 2/17/2020", i.e. what is the "rollout" method and how will we know this is available/done?
At this point I have just removed the systems setting permission from the app, since my main data usage is at home. But I am very interested in the fix for this, and I sure that you as a Comcast employee understand what a negative effect this has for customers who may be just beginning a contract, or considering extending one.
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Frequent Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

I received an update a couple of days ago. The new version is 50.0.0.006.

So far, so good. I'm going to keep watching, though. Check your version number to see if you got the update.
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Frequent Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

I have 4.1.28.2 which is the latest at Google Play. How did you get the update, e.g. were you sent a link to download the app directly (obviously it's not from Google Play)?
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Regular Contributor

Re: Xfinity Wifi Settings app turns off wifi problem is back

How did you find version you have?

- Bill
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Regular Contributor

Re: Xfinity Wifi Settings app turns off wifi problem is back

Found version. It's now 50.0.0.006 for over 10 weeks.

- Bill
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Frequent Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

A system update was pushed to my phone. It didn't specifically say that the Wifi Settings was included in the update. After it was finished installing, I checked the version number of the Wifi Settings app, because I've been expecting a fix.

Apps on Google play aren't always the latest version. So, I'm not surprised.
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Frequent Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

Glad that you found it.

Have you had problems since you got the latest version?
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Frequent Visitor

Re: Xfinity Wifi Settings app turns off wifi problem is back

Ok, good to know how to expect it. The latest Samsung A50 update did not include this fix so I guess (hope) it's just a matter of time.
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New Poster

Re: Xfinity Wifi Settings app turns off wifi problem is back

I got hit with 3.2 gig usage, it was the "Samsung" glitch on their update. I never use a over 1g as I work from home and am always connected to wifi. Supervisor issued 36.00 credit