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Xfinity WiFi Hotspots

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Xfinity WiFi Hotspots

When I try to connect to an xfinity WiFi hotspot, I get an error message "Unable to join the network". I have contacted support and of course their messaging support is horrible. I have never been able to resolve anything with them. I have restarted my phone, reset the network settings... all the troubleshooting. Since Xfinity service is below par for my area I rely on hotspots. At a loss what to do. I feel like there is an account issue, but xfinity customer support wont even bother looking at my acocunt.

Official Employee

Re: Xfinity WiFi Hotspots

Hello @bg03867,

Thank you for taking the time to post to the Xfinity Forum. Gladly, I’ll provide further direction on this.

Please refer to the following link that provides a complete overview of the wifi hotspot service. Please keep in mind that a Comcast Xfinity home Internet service speed of Performer or higher to be able to use Xfinity WiFi Hotspots.

Hope this helps. Let us know if you have further questions.



I am an Official Comcast Employee.
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