Xfinity WiFi Hotspots

[bg03867]

When I try to connect to an xfinity WiFi hotspot, I get an error message "Unable to join the network". I have contacted support and of course their messaging support is horrible. I have never been able to resolve anything with them. I have restarted my phone, reset the network settings... all the troubleshooting. Since Xfinity service is below par for my area I rely on hotspots. At a loss what to do. I feel like there is an account issue, but xfinity customer support wont even bother looking at my acocunt.

[ComcastChrisL]

Hello @bg03867,

Thank you for taking the time to post to the Xfinity Forum. Gladly, I’ll provide further direction on this.

Please refer to the following link that provides a complete overview of the wifi hotspot service. Please keep in mind that a Comcast Xfinity home Internet service speed of Performer or higher to be able to use Xfinity WiFi Hotspots.

https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

Hope this helps. Let us know if you have further questions.

Chris