Community Forum

Xfinity Mobile changes

New Poster

Xfinity Mobile changes

So I purchased a iPad from Xfinity the first day they were launched in 2019. The store rep told me if I keep the iPad on wifi and use the by the gig plan, I wouldn't have to pay the $12/month for the gig as long as I stayed under 100mb. There was also a discrepancy with them not explaining I would have a $10 line access fee. After some back and forth, I accepted it and was paying $32/month for the iPad Pro 11. From August to February by bill was only $32/month. Now my bill has increased $12. Come to find out the free 100mb (which I had no idea about) was no longer available and now I HAVE to pay a minimum of $12/month for data. If you look at my data usage, its 0MB every month, I do not take it out of my house, and the data is turned off. I use it at home on wifi. Now I am forced to pay for data. I feel like since my terms were changed, I should have the ability to opt out and return the iPad. I was told 1 thing and midway through they just change it. Not only that, but I paid off my iPhone 8 Plus and decided to get a new phone. The store rep convinced me to port my number out and back to get the iPhone 11 Pro Max promo they were running for $250 off the phone, making my bill $35/month, which was $2 more than what I was paying for the 8. I did what I was told, only to be told iI'm not eligible for the promo. They acknowledged I didnt do anything wrong, but the system is not recognizing the port out/in of my number. The only solution was to offer me a 1 time $250 credit. Thats a short term solution but my bill has now increased $24 dollars in a matter of 2 weeks. I feel that Xfinity should've given customers the opportunity to opt out of the new plan, since I am locked into a 2 year contract for the iPad and im being forced to pay more. Also, I feel Xfinity needs to be more accountable for their sales people and the misleading sales tactics. 


Re: Xfinity Mobile changes

The Customer Agreement allows for changes, and customers were given advance notice. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!