Thanks for bringing this to our attention. I’m happy to investigate this further for you. When you get an opportunity, click on my name ComcastChrisL. That will take you to my profile page, and from there click on the blue ‘send message’ button.
For account access I’ll need you to provide your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. Also, provide me the details of the reward that you qualified for that enabled you to get the gift card.
Thanks again for your time and support!