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XFINITY MOBILE - ineligble - because of a mistake

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XFINITY MOBILE - ineligble - because of a mistake

Hi Team,


I applied for xfinity phone through a comcast store.


While applying I entered the wrong SSN by mistake. It shows I am ineligible. I asked the store person whether I can reentered the SSN he told he don't have that option to do it.


After few says, I tried to apply phone it says ineligble and not allowing the reenter the SSN.


I tried to reach one of the customer agent through phone they told I can reapply for 6 months.


If I don't have a good credit I understand I can wait for 6 months, but since I have entered a wrong SSN, so I am asking for a way to reapply with the correct SSN.


Please help on this request.




Official Employee

Re: XFINITY MOBILE - ineligble - because of a mistake

Hello sattanathan,


Thank you for contacting us through the Xfinity Forum.  We greatly appreciate your time, and patience.  I am more than happy to provide further information on this front.


I can confirm, and do so accurately, that you will not need to wait 6 months.  There is a wait time of 60 days before you can re-apply for the service.  We allocate this time frame in order to protect customers from getting re-peated hard hits to their credit score.


As of now, given the circumstances, the system will not provide the opportunity to run the qualification process until after the 60-day period completes.  My sincerest apology for the inconvenience you’ve encountered.  Let me know if you have any additional questions.       

I am an Official Comcast Employee.
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