I have tried calling a few times about this and every time nothing has happened. A few years ago I ported my number off a family account to my own account at Xfinity Mobile. Since then when I call people who do not have my contact info is not stored my family member's name comes up on their caller id and not mine.
This is really frustrating as I use my cell now for business (alot with COVID now) and having the wrong name on the caller id is becoming a serious issue.
Can someone please help me with this... I dont know what else to do aside from close my account and open a whole new one with a new number with another carrier, which I really do not want to do but will if I have to.
From an earlier post:
Your new number was most likely someone's landline number that was in a CNAM database which may or may not have been used mostly by landline carriers for their incoming caller ID programs. These databases may eventually be updated, but don't hold your breath.
Google "Fix Caller ID Name" to learn more, and some possible fixes, but it will probably cost you.