Before switching to Xfinity Mobile I had Verizon, and was able to use their subscription-based (i.e.monthly charge) visual voicemail app that transcribed all my voicemail messages. I'm not seeing any such transcriptions in the Android default voicemail app on the LG G8 Thinq. I was expecting this feature but perhaps it's either a function of the phone or Xfinity Mobile or a combination of the two. Any way to get this going?
Thank you for taking the time to reach out to us through the Xfinity Forum. I hope you'll pardon my delayed response. With newer Android models, such as the LG G8 ThinQ, device manufacturers are now managing the details of the voicemail service.
The Xfinity Voicemail app, which does transcribe, is no longer compatible with newly released Androids. Given that the transcription feature for the LG G8 native app has yet to be implemented by LG, at the moment, the best alternative for transcription service is a 3rd party app.
Hope this helps. Let me know if you have any other questions.