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Will the $400 rebate work if phone is on backorder until March?

D-man
Regular Contributor

Will the $400 rebate work if phone is on backorder until March?

The current $400 gift card to upgrade an existing line to a Samsung phone says it expires on 2/28.  The S21 currently says it is on backorder until  March 12th.  I believe the fine print says you must activate the phone within 30 days of purchase.  Does that mean actual order date or when you receive it?  If I ordred it now, and it didn't get here until March 12th, that would be over 30 days.  Or will this rebate still work as long as you order the phone any time before the 28th?

snow7551
Regular Contributor

Re: Will the $400 rebate work if phone is on backorder until March?

Hi 

 

please make sure you read the fine print the offer is good throw 2-24-2021 only  it all so requires a new line and phone number transfer 

 

Offers end 02/24/2021 and only available while supplies last. May not be combined with other offers. Not valid with prior purchases, returns or exchanges. $400 Off: Requires purchase of new, eligible Samsung 5G phone, excluding Samsung Galaxy A71 5G UW, 24 month Xfinity Mobile Device Payment Plan Agreement ("Device Agreement"), activation of new Xfinity Mobile line and transfer of phone number from another carrier within 30 days of phone purchase date. Device credits applied monthly to your account over 24 months so long as Device Agreement is in effect. If line is canceled, voluntarily or involuntarily or device payments are accelerated, balance of credits associated with device payment are forfeited. $400 Back: Requires upgrade of an existing Xfinity Mobile line to a new, eligible Samsung 5G phone, excluding Samsung Galaxy A71 5G UW, and activation within 30 days of order. Existing phone must be paid in full if eligible phone is purchased online or pre-ordered. At least 50% must be paid if purchased at an Xfinity store, and an upgrade fee may apply. Must maintain Xfinity Mobile line with an account in good standing for 90 days following phone purchase. Visa Prepaid Cards are issued by MetaBank®, Member FDIC, pursuant to a license from Visa® U.S.A. Inc. This card can be used anywhere Visa debit cards are accepted. Prepaid card mailed to Xfinity account holder within 16-18 weeks of phone activation and expires in 180 days. Maximum $4,000 in prepaid card amount per customer/account. Multiple cards may be issued based on total qualifying amount.

D-man
Regular Contributor

Re: Will the $400 rebate work if phone is on backorder until March?

Hi,

I did read the fine print. Look at the second bold part that talks about $400 back. That is for upgrading an existing line to a new Samsung. I also see it ends 2/28 but I am wondering if that means that you just have to order it by then or receive it by then.
D-man
Regular Contributor

Re: Will the $400 rebate work if phone is on backorder until March?

Anyone? 

Kev9910
New Poster

Re: Will the $400 rebate work if phone is on backorder until March?

I was wondering the same thing! When I speak to customer service reps and Xfinity store employees they stated that as long as it is purchased prior to the promotion end date we should still get the gift card! I put my purchase through on Feb 8th for the s21 256! Hopefully it comes in prior to the backorder date of March 12th
D-man
Regular Contributor

Re: Will the $400 rebate work if phone is on backorder until March?

Well I chatted with someone and they basically said if you order it before the 24th and activate it within 30 days of the order date you are fine.  So I just ordred one now (waiting close to the 24th) and hope it gets here within 30 days or else I might just return it.

Kev9910
New Poster

Re: Will the $400 rebate work if phone is on backorder until March?

Well unfortunately knowing Xfinity's track record they will find some way to mess it up and I will have to waste my time calling in to figure it out, I have multiple screenshots of chats that say I'm eligible for the gift card so we will see! Also my account activity section has been stuck on account switch is in progress and they can't seem to fix that as well! I don't have much confidence in them