Thank you for taking the time to post to the Xfinity Forum and I hope you’ll pardon my delayed response. Know that we greatly appreciate your time, and patience.
Regarding the reason for the thread you created, there is a main thread regarding this same topic - WiFi calling frequent drops and call failed issues. Please refer any further questions or discourse to the thread title provided above.
We are in the process of gathering data and will be posting an update to this situation soon enough. We are asking customers that are impacted by this to provide a response to the following questions;
1.Are calls being dropped exclusively to one Wi-Fi signal or on all Wi-Fi signals?
2.Have you identified a pattern to when the calls are being dropped? For instance, does it happen in the mornings only, or during all times of day?
3.Please indicate the device type and if the device was added to your account as a BYOD (Bring Your Own Device).
4.Please provide the ZIP code.
Know that you can also reach out to me via private message. You can message me privately by clicking on my name ComcastChrisL, which will take you to my profile page. From there, you’ll see a blue ‘send a message’ button. For account access and authentication, please provide the following information;
First and Last name, mobile number, full service address, and the last 4 digits of the stored payment method on file.
Let me know if you have any other questions.
I have no issue with wifi calling on Moto G7 Power
I never got wifi calling to work with iphone XR since Sep 19
Apple has been supportive and even replaced my iphone.
They said xfinity should fix it.
Problem is with Xfinity software/configuration and their tier 2 is
of no help to resolve. They submit a ticket but dont ever get a response.
On iphone wifi calling does not kick in unless one is on airplane mode. And
then when we turn off airplane mode, all incoming calls fail. Then only
way to recover is to turn off wifi calling and\reset network settings.
iphone unusable for wifi calling on xfinity mobile.l I verified this also with Xs.