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Wifi Hotspots - No Internet after connecting to Hotspots - Iphone 8

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New Poster

Wifi Hotspots - No Internet after connecting to Hotspots - Iphone 8

So, I have an Iphone 8 and my wife has a Galaxy S9, both on Xfinity mobile.  When we are out in the same place and both phones are connected to the Xfinity hotspots, her phone can access the internet, but my Iphone 8 will not access the internet when connected to the same Xfinity Hotspot.  Is there a setting I need to change on my Iphone?  I have the Wifi app and I always keep the security profiles updated.  I don't know what else I need to do. Any help is greatly appreciated. Thanks!

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Official Employee

Re: Wifi Hotspots - No Internet after connecting to Hotspots - Iphone 8

Hello,


Thanks for posting to the forum. Per the Xfinity hotspots, there is no restriction per account to the number of devices that can connect to a hotspot. Make sure your iPhone is on the latest version of the iOS which is 13.3.1. Also, I’ll have you remove your Xfinity Wifi profile from your iPhone 8 first and foremost. The profile itself is what creates the authentication. Please go in to;

 

Settings>General>Profile>then remove your Xfinity Profile.


After that, un-install the Xfinity Wifi Hotspot app. When you download the app again and sign in, that will prompt the app to re-create a profile for your device. Let me know what result you get.


Sincerely,
Chris


I am an Official Comcast Employee.
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Frequent Visitor

Re: Wifi Hotspots - No Internet after connecting to Hotspots - Iphone 8

I'm not having this same issue, but after reading your suggestion, i noticed that Settings>General>Profile no longer is on my phone after updating to the latest iOS version.  Any idea why this would be?

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Official Employee

Re: Wifi Hotspots - No Internet after connecting to Hotspots - Iphone 8

Hi araknon,


Unsure as to why that is. What kind of iPhone do you have? I gathered the information from my previous post from an iPhone X.


Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Contributor

Re: Wifi Hotspots - No Internet after connecting to Hotspots - Iphone 8

good question...   It could be an IOS upgrade bug.   Software upgrade code is especially impossible to write perfectly for all the possibilities.   

 

Did you find a way to try reinstalling the profile, and did it help? 

 

Definitely there are other threads with people reporting similar problems, but few enough that it seems like it must be a 'corner-case bug' hitting a small percentage of phones.  

 

Please let us know how it goes and what you think and any other details or oddities you observe.