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Was told plan automatically switches to unlimited after 4GB... didn't!

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Was told plan automatically switches to unlimited after 4GB... didn't!

Had xfinity mobile since it was released a couple years ago. I am by the gig, and was told if I went over the 4GB mark the plan automatically switches to unlimited...but it didn't and they're hitting me for over $70! Did something with plans change or did they mess up?
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Expert

Re: Was told plan automatically switches to unlimited after 4GB... didn't!

Switching between data options isn't automatic, the customer has to initiate it.

https://www.xfinity.com/mobile/support/article/how-to-switch-data-options


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