Hi Phiddygirl1, thank you for reaching out to us through the Xfinity Mobile Forum. I understand you need to reset your voicemail PIN, I will be happy to help take care of this. Resetting your Voicemail PIN is something you will need to complete with an agent.
This will require me to access your account. Account Authentication entails you providing me with the first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file.
This information will need to be submitted to me via Private message, in order to send me a private message you will need to click on my name ComcastLolli. After you click my name, you will be directed to my profile page. You will see an option to send message on the top right-hand corner (blue button). I look forward to hearing from you, thank you for reaching out.