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Voicemail error in Pixel

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Voicemail error in Pixel

I'm having the same errors that were reported in this thread: https://forums.xfinity.com/t5/Xfinity-Mobile/No-notification-of-voicemails/td-p/3300121

 

Voicemail for the Apple phones on our account has worked after first initialization, but the voicemail on the Pixel 2  has not. When I called support yesterday, they said that I already had basic voicemail on my device. I've turned visual voicemail on/off and restarted the phone multiple times, but I still don't get notification of voicemail and the visual voicemail within Pixel's phone app shows no messages.

 

@ComcastChrisL would you be able to assist me as you did this other client? Thank you!

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Official Employee

Re: Voicemail error in Pixel

Hello colbys,


Thanks for your outreach through the Xfinity Forum. I’m happy to assist! To initiate a private conversation, please click on my username ComcastChrisL. That will take you to my profile page and then click on the blue ‘send a message’ button.


For account access and authentication, please include the following in your private message;
First and last name, complete service address, mobile number, and the last 4 digits of the card on file.


Once I get the account information, I’ll do the needed research. Let me know if you have any other questions.


Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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