Thank you for posting to the XM forum and my apologies for not having responded sooner. In case you still need assistance, I’ll gladly look into this further.
For research and troubleshooting purposes, I’ll need account access. You can reach out to me via private message by clicking on my name ComcastChrisL and from my profile page, click on the blue ‘send a message’ button.
Please include the following info; First and last name, complete service address, mobile number, and last 4 digits of the card on file.