I just got my phone activated on xfinity mobile. My phone is an unlocked Samsung S10 which I BYOD'd. I have tried to install the XM voicemail app from the google play store. However, the play store doesn't even show the app as available. It is possible to link directly to the app, but when I do so it still won't allow me to install it because the app is incompatible with my carrier, which the play store has identified as Verizon.
Short of searching for an APK somewhere and sideloading it, what are my options?
Ideally it would be best if XM either set it up so my phone identified as XM instead of Verizon, or they could at least tag their app as compatible with Verizon.
Thanks for the info. I do appreciate the feedback. I'm able to download and install the apk successfully, but when I open it I get the message "this app is incompatible with your device". XM has been saying that for a couple of months. That their voicemail app is incompatible with the Note 10 and 10+.
I have used google voice for voicemail on my last two carriers, Verizon and Republic Wireless. As a new XM subscriber, I was going to give the XM voicemail a try before switching to google. However, the more I read about folks having issues, and the scathing 2-star reviews the app got I decided to go with google voice.
I too have a Galaxy S10 and I can't get the Xfinity voicemail app to show any notifications. Also, my phone app (green icon) shows parts of it greyed out, specifically the voicemail notification. I feel that somehow the Xfinity app is over riding or making changes to the galaxy's voicemail system. Or why would the green voicemail part be greyed out. I've been a ping pong ball for two days with Xfinity/Samsung, no help from either.
I wanted to confirm what NEWcam30era mentioned in his post on this thread. The Xfinity Mobile Visual Voicemail App is not compatible with Android devices that were released in 2019 and beyond. My apologies for the inconvenience.
This was due to the device manufacturer taking control of their voicemail services. We make sure that the service line is built with the correct voicemail features but do not control the software that manages the voicemail on the device itself.
Going forward, please rely and make use of the native voicemail app on your device. Thanks again for everyone’s time, patience, and continued support. Let me know if there are any other questions that we may help with.
Hi Chris I can't see where to PM you? I have spent 2 hours in the last 2 days in 2 differnt chats trying to active my BYOD Pixel 3XL & Pixel 3a to receive voicemail notifications. No one seems to be able to assist me. I have tried all the steps outlined previously. The agent yesterday turned off my VM completley. Can you help please?