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Voicemail Notifications

DLML15
New Poster

Voicemail Notifications

Voicemail Notification is not working on two new S20 Ultras. VM app gives message: Please contact Xfinity Mobile at (888)936-4968 to enable Visual Voicemail for your phone. I did this and the rep had me reset network settings, power off, switch to WIFI and more...nothing worked. He stated that Visual VM was set up and there was nothing else he could do. I reset to factory settings and we still do not get VM notifications. Notifications are set to allow on VM app and we are using the VM app that came with the phone since the Xfinity Visual VM app states it is not compatible with the device. Was missing too many messages, now having to go into VM daily to see if there are any messages...not the way I want a phone that I paid over $1000.00 to perform. This needs to be fixed. If someone knows how to fix this please advise. Thank you

jskson
Frequent Visitor

Re: Voicemail Notifications

I have the same issue. The built-in Visual Voicemail tells me I need to enable it. I never receive a notification for voicemail.

ComcastChrisL
Official Employee

Re: Voicemail Notifications

Hello,


Thank you for taking the time to post to the forum and my apologies for the delay in my response. In case you are still needing assistance, reach out to me via private message. You can do so by clicking on my name ComcastChrisL, which will direct you to my profile page and from there, click on the blue ‘send a message’ button.


In your private message please include the first and last name, the complete service address, the mobile number, and the last 4 digits of the card on file.


Sincerely,


Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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DLML15
New Poster

Re: Voicemail Notifications

Hi,

 

The voicemail notifications are still not working. 

 

Thank you,

DLML15

 

 

croach51387
New Poster

Re: Voicemail Notifications

I don't know if anyone ever got the answer to this but when I first got my S20+ I had the same issues and spent hours on the phone with customer service. it turned out that since Xfinity Mobile is a VMNO through Verizon towers, they had to contact someone on Verizon's end to get voicemail working. hope this helps someone
manishjhanji
New Poster

Re: Voicemail Notifications

Hi Chris,
I have Pixel 2 and have the same problem. Could someone help me fix the visual voicemail?

Thanks,
Manish
MikeMikeM
Regular Visitor

Re: Voicemail Notifications

jfederline
Contributor

Re: Voicemail Notifications

Me too. Both of our BYOD Pixel 3a's, no voicemail notifications, phone app voicemail panel says visual voicemail isn't working. Seeing posts here since at least January. Can't anyone make this work without having to call the dreaded Xfinity support number or use the dreaded chat? If there weren't the numerous tales of poor outcomes sprinkled with sporadic success I'd be more optimistic about using support. Anyone got any reliable way to get this working without calling or chatting customer circus?
dexdan
New Poster

Re: Voicemail Notifications

Don't even bother with customer service, as they can't help you. (I've tried 5 different times) I had read on other forums xfinity's visual vm wasn't compatible with newer (2019-2020) Samsung phones, but it seems to be an issue across all devices.  Of course, they won't tell you this. I made an appointment to trade in my A51 tomorrow, but may just end up going back to the dreaded vzw, as this is a deal-killer for me. People still use phoes to talk, xfinity, and having to dial up to get voicemail, and listen to all savedmessages AND theprogrammed voice painstakingly repeat each individual number is a huge time waste, and about 25 years out of date technology.

MIA_SIEGEL
New Poster

Re: Voicemail Notifications

Hi Chris, could you please reach out to me?  I am having the same issue with VM!  Why won't Comcast fix this???

DLML15
New Poster

Re: Voicemail Notifications

I am not sure what happened, but after my last post I was able to get my voicemails, they are not visual but they are there and I have notifications for them. I believe that Xfinity has to remove the visual voicemail option.

DLML15
New Poster

Re: Voicemail Notifications

Ours started working, I believe that Xfinity has to remove the visual VM option then you will get notifications for emails. After my last post of  still not getting notifications, then all of of sudden I started getting them. The visual does not work with the new phones from what I remember reading.

jfederline
Contributor

Re: Voicemail Notifications

So I tried the chat, got an agent, resetting network settings is what I was told to do, ad fo course it didn't work, and he was researching more, and... the agent disconnected and I was transferred to a new agent who had no informaiton about  everything I did prior. Gave a survey review with low score and noted that "no" my issue was not solved. And back to step 0. 

 

I know I can go use twitter and reddit and get some better attention, but honestly, I'm already close to being done waiting for and working with Xfinity to get this under control, having gone through too many poor tech support experiences with xfinity already.

 

Just the thought of "working the process" makes me want to give up. Having ended up in the past having to use my state's attorney general office just to get things working that are basic with other providers has sapped my will to save money on my mobile service by staying at Xfinity.

 

Its voicemail. Just make it work. For everyone. Not one by one with crazy variable support experiences. Seriously.

jfederline
Contributor

Re: Voicemail Notifications

So, against my better judgement, I called Xfinity Mobile customer service at (888) 936-4968. I know, silly. The agent walked me through a process he has documented that involved doing a voicemail reset (his end), reset on network settings, power off the phone, remove the SIM for a while, reinstall it, power back up...

 

This is a Pixel 3a, so I had to argue with him about installing a voicemail app, since Android on Pixel's has Google's voicemail built-in. The Xfinity Voicemail App even says it is incomatible with my Pixel 3a if you try to use it. When he said install any random voicemail app, I said no way, you have to support Google's, you said my device was compatible for BYOD. I was ready to quit there, this what I expect from Comcast. 

 

After that, I booted ack up, set voicemail again, and I turned on Visual Voicemail in the settings of the Phone app, waited a couple minutes, and lo and behold, the native Google Visual Voicemail started working, giving me notifications of the test voicemail I gave myself, and transcribing it. why this worked I don't know, and when I asked him, he didn't know either. I asked if I could try this on my wife's Pixel 3a and would it work, he said maybe. (?!) I was out of time, I had a work meeting to attend, so I hung up. Later, I tried doing this on my wife's phone, but it failed. The key may be to get a reset of the voicemail box from support, combined with the re-registering of the SIM card after network settings reset.

 

So... there is hope, but it does not seem to be well understood by support what works or why, and it may depend on calling in to do get this done, and you may have to argue with the rep since they don't understand BYOD Pixel Android configuration. Talk about tedious. I was ready to leave for a different provider multiple times, I was shopping others (hint, Mint Mobile was looking good), but decided to try one more time before going through all that hassle.

 

Can someone at Xfinity Mobile get this stinking procedure figured out for Pixel phones that rely on their phone app visual voicemail?! It would make my life, and probably hundreds or thousands of others', much easier to do business with you! And here's a thought - contact all the Pixel BYOD owners (you know who they are! Its in your database!) and proactively help them get voicemail notifications and visual voicemail back! As it is, this is ridiculous, no one should have to go through this.

Antwoe
New Poster

Re: Voicemail Notifications

I had the same problem. Turns out all I had to do was make sure my mobile data was turned on. I thought being connected to my wifi was enough and didn't realize my mobile data had to be on to receive voicemails.