Many thanks for posting the forum. Know that we are here to help. Keep in mind that the Xfinity Visual Voicemail app is not supported/compatible with Android devices that were released in 2019.
If you have an Android device released prior to 2019, the Xfinity Visual Voicemail app does have full functionality. When you get a chance, reach out to me privately so that you can authenticate your account and I can do further research.
In your private reply, please include the following information;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thanks again for your continued time and patience.
Add me to the list, too. Brand new Note 20 Ultra. Moved over from Verizon. Visual Voicemail doesn't work.
Says to call Xfinity at Toll Free number for help. I've spoken to at least three different Tech Support people and they couldn't help. Apparently advanced tier level support created a ticket for my issue.
Grrrrrr. I am so disappointed that I left Verizon for this.