Many thanks for posting the forum. Know that we are here to help. Keep in mind that the Xfinity Visual Voicemail app is not supported/compatible with Android devices that were released in 2019.
If you have an Android device released prior to 2019, the Xfinity Visual Voicemail app does have full functionality. When you get a chance, reach out to me privately so that you can authenticate your account and I can do further research.
In your private reply, please include the following information;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Thanks again for your continued time and patience.
Add me to the list, too. Brand new Note 20 Ultra. Moved over from Verizon. Visual Voicemail doesn't work.
Says to call Xfinity at Toll Free number for help. I've spoken to at least three different Tech Support people and they couldn't help. Apparently advanced tier level support created a ticket for my issue.
Grrrrrr. I am so disappointed that I left Verizon for this.
I have same problem.
I switched from Verizon to Xfinity. Activated new iPhone 12 Pro (old phone was Google Pixel XL).
Xfinity support is directing me to Apply support - no solutions so far.
Of course, the native visual voicemail app should "just work." But if it still does not work for your device, at least other options are available to probably will work. Have you tried a third-party VM app like Youmail?