Community Forum

Visual voicemail

Highlighted
New Poster

Visual voicemail

So, Xfinity, are you ever going to fix the face that Visual voicemail doesn't work at all on your very expensive, too of the line, flagship Android phone? I've seen several posts in which you blame Samsung, both for your app not working, and for their all not being able to transcribe your voice messages. However, Samsung phones do not have this problem with any other carrier, do they?

So, should we assume that Xfinity visual voicemail is simply a lie, you have no intention of fixing the problem (or even acknowledge that it IS an Xfinity problem), or providing any customer service whatsoever aside from explaining to us it doesn't work and pretending it's not Xfinity's fault or responsibility? I mean, I've seen many Xfinity employees chime in on these threads...not one has even vaguely suggested that Xfinity is working on the problem..Very telling.


Just completely non-existent Xfinity customer service as usual, it appears.
Highlighted
Official Employee

Re: Visual voicemail

Hello Johnstitcher,


Many thanks for posting the forum. Know that we are here to help. Keep in mind that the Xfinity Visual Voicemail app is not supported/compatible with Android devices that were released in 2019.


If you have an Android device released prior to 2019, the Xfinity Visual Voicemail app does have full functionality. When you get a chance, reach out to me privately so that you can authenticate your account and I can do further research.


In your private reply, please include the following information;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.


Thanks again for your continued time and patience.


Sincerely,
Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Visual voicemail

I also do not have visual voicemail or it is not working. I am a brand new customer, pre-ordered and received my Note 20 Ultra on 8-21-20. Can this be fixed or is it not available. Please advise.
Highlighted
New Poster

Re: Visual voicemail

did u ever get your issue resolved cause i am facing the same issue and i am sick of calling support for them to just waste hours of my life and i am now contiplating switching providers over this 

Highlighted
New Poster

Re: Visual voicemail

I just got my samsung Note 20 Ultra and visual voicemail does not transcribe to text like the old visual voicemail. Why? Why did verizon/xfinity cram an app down our throats that doesn't work like it was suppose to. Why didn't they just turn the old beta app into a permanent item. Also the app forces you to use mobile data to work and i always only used wifi with my note 9. Is this their way of forcing us to use more data. Not at all happy. I switched to xfinity from Verizon because they were half what Verizon charged but now they are nearing the same cost. Fix it or lose another customer. Not to mention they lied to me when I switched and how they scre.... me when i ordered my Note 20.
Highlighted
New Poster

Re: Visual voicemail - me too

Add me to the list, too. Brand new Note 20 Ultra. Moved over from Verizon. Visual Voicemail doesn't work.

 

Says to call Xfinity at Toll Free number for help. I've spoken to at least three different Tech Support people and they couldn't help. Apparently advanced tier level support created a ticket for my issue. 

 

Grrrrrr. I am so disappointed that I left Verizon for this.

Highlighted
New Poster

Re: Visual voicemail

Hello ~ I too am having issues with my visual voicemail. I moved from Verizon to XFinity. I’m hoping this can be fixed because it’s a huge PITA to call into voicemail and go through alllll your messages...just to find the one you need. Could you please help me in setting it up? Thank you.
Highlighted
Regular Visitor
Highlighted
New Poster

Re: Visual voicemail

I am experiencing the same issue . I cant even pick up a 5G signal either!!!!!!!!!!!!!!!

Highlighted
New Poster

Re: Visual voicemail

I have same problem.

 

I switched from Verizon to Xfinity. Activated new iPhone 12 Pro (old phone was Google Pixel XL).

 

Xfinity support is directing me to Apply support - no solutions so far.

Highlighted
Contributor

Re: Visual voicemail

Of course, the native visual voicemail app should "just work." But if it still does not work for your device, at least other options are available to probably will work. Have you tried a third-party VM app like Youmail?