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Visual voicemail

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Frequent Visitor

Visual voicemail

Xfinity Mobile Voicemail (visual voicemail) app has suddenly stopped working. I get an "authentication error" whenever I launch it. Has anybody experienced this issue?

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Official Employee

Re: Visual voicemail

Hi jskson, thank you for reaching out to Xfinity Mobile on the Forum. I am sorry to hear you are having trouble with your voicemail, I would like to help you get this fixed. Have you already received assistance with this concern?

 

If you have not, please send me a private message with the following information so that I may review your line detail; your first and last name, the full-service address for your residential account, the last 4 digits of your stored payment method, and lastly, the mobile number you are having issues with? I look forward to hearing from you.


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Frequent Visitor

Re: Visual voicemail

Thank you for your reply, Lolli.

I've got a response from the visual voicemail team. Galaxy S10 and later models will have to use the default voicemail as Xfinity Mobile Voicemail does not transcribe on these devices.

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Official Employee

Re: Visual voicemail

jskson, thank you for the response. I am glad to hear you were able to get clarification. That is correct, newer devices are only compatible with the native voicemail app. Please let me know if you have any further questions, as I am here to help. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!