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Visual voicemail on pixel 3

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Visual voicemail on pixel 3

My visual voicemail on my pixel 3 is not working.  In my phone app voicemail tab says "Visual voicemail isn't working".  I'm not getting voicemail notifications either when I miss a call and someone leaves a message.  I already tried contacting support.  They did something but still no visual voicemail.  Please help!