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Visa Gift Cards with phone purchase

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New Poster

Visa Gift Cards with phone purchase

We switched our mobile phone service to Xfinity a few months ago and purchased two phones. We were told Xfinity would mail use two $200 Visa Gift Cards. They never came. After several annoying sessions of run-around trying to find the status, I was just told that there was no gift card promotion in April. If that's true we were lied to when we purchased the phones, we didn't just make up a gift card fantasy. Is there any way to contact customer service to resolve this?

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Official Employee

Re: Visa Gift Cards with phone purchase

@LEmerson 

I'm sorry to hear about your situation with the promotion.  I know how frustrating it can be to expect one thing and later be told another.  I'd be happy to look into this for you.

 

Please reach out to me via private message. Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;

 

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 

 

Thank you for your patience,

 

Jared


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