These are community forums. You will probably need to contact customer service for this.
Thanks for taking the time to post to the forum. Gladly, I’ll investigate this further for you. When you get an opportunity, reach out to me through private message. Click on my name ComcastChrisL and from my profile page, you’ll see a blue ‘send a message’ button. In your private message please include the following information needed for account authentication;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.
Also, please provide details regarding the promotion itself, such as when the qualification started and completed, what the promotion was for and for what device. Thanks for your continued time, and patience.