Community Forum

Upgrading fully paid device to the new Galaxy Note 20 for $400 prepaid card

ddp1
Frequent Visitor

Upgrading fully paid device to the new Galaxy Note 20 for $400 prepaid card

I was trying to upgrade one of the 5 fully paid device to the new Galaxy Note 20 on the XFINITY web site, but for some reason, its not going through. It displays some dialog saying I am allowed only 5 lines. But I am not getting new line. I am only upgrading my device and keeping the number.

 

Am I eligible to upgrade the device and qualify for the $400 prepaid card or not?

DaveO3
Problem Solver

Re: Upgrading fully paid device to the new Galaxy Note 20 for $400 prepaid card

Try again as follows:

 

Goto the device

Select Pay in Full

Select Select Device

Select Replace Device On existing line

 

and so on.          Good luck!

ddp1
Frequent Visitor

Re: Upgrading fully paid device to the new Galaxy Note 20 for $400 prepaid card

No option to pay in 24 equal monthly payments to be eligible for the $400 prepaid card?

DaveO3
Problem Solver

Re: Upgrading fully paid device to the new Galaxy Note 20 for $400 prepaid card

Nope. Upgrades must go with the prepaid cards. 

 

XM rarely offers any deals on upgrades, and when they have in the past you usually had to go to an Xfinity Store and then they only had the highest priced versions available if anything was available.