Hello! So I am submitting this question here to hopefully avoid the fiasco I went through previously when I upgraded at 50% device pay-off. On Friday, I am going to submit the payment to pay off half of my current device. I am then going to go to the store to return this device, and add a new one to my line. Note - I do have the equipment insurance on my device.
Previously (early April 2019) I did this exact process, and ran into a strange issue on Xfinity's end where I could not upgrade, despite having met all of the requirements. I do not want to go through this headache again.
Can a representative please take a look at my account and confirm for me that I will not run into this issue again?
Thank you.
