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Upgrade to byod

New Poster

Upgrade to byod

So I have an xfinity device with an existing line but I want to upgrade to a device from third party (unlocked apple device) but I wanted to know if I would be able to keep my number or transfer my number to that device with a new sim?
Official Employee

Re: Upgrade to byod


Thanks so much for reaching out to us here in the forums.  I appreciate your interest in bringing over another device and I’d love to help you with this.


You can absolutely bring that new device over and we can keep your current number for that phone.


Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 


Thank you for your time,


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Problem Solver

Re: Upgrade to byod

According to another post you can now upgrade or move your sim to another compatible phone as Xfinity Mobile customer support now has the capability to switch your sim/account/IMEI to match your new device. I suggest that you first check the compatibility of the new/different device, and if compliant, power off both devices and move your sim from one phone to the other. Power up the new phone and allow several minutes for it to connect to XM. You may need to power off and on a few times. If this works, you will need to contact XM and have them replace/change the IMEI associated with the pertinent user phone number before all features will work properly. 

Good luck.