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Updating Card Info

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New Poster

Updating Card Info

I have tried on all devices and speaking to reps to see if I can get my card info to update. My payment is late now because I can’t update my information. Literally just the date and CVV... it’s the same card. I just spent two hours talking to different people trying to figure it out. It just says “oops, something went wrong” every time.
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Official Employee

Re: Updating Card Info

Good afternoon @Kariyamoffre 

 I can certainly assist you with your account, can you please reach out to me via private message.  Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account; First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  

 

Thank you for your time and patience,


I am an Official Comcast Employee.
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