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Hello santoshkmhatre,
Thank you for reaching out through the Xfinity Forum! We greatly appreciate your time, and rest assured that we are here to help.
This situation calls for account access. When you get the chance, send me a private message by clicking on my name ComcastChrisL. On my profile page, you will see a blue ‘send message’ button.
In your private message, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file. Upon authenticating the account in question, I will investigate this further.
Thanks again!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
